Terms

Pilot terms · Last updated November 8, 2026 · To be reviewed by counsel before general launch

What Fairmile is

Fairmile provides booking and payment software that independent drivers use to take reservations from their own customers. Fairmile does not provide transportation, does not employ or dispatch drivers, and does not set drivers' prices. Each ride is an agreement between the rider and the driver.

For drivers

You operate your own transportation business. Before accepting paid rides through Fairmile you confirm that you hold a valid driver's license, that your vehicle is insured for carrying passengers for hire (personal and rideshare policies usually do not cover rides booked outside Uber or Lyft), and that you hold any business or vehicle-for-hire licenses your city, state or airport requires. You are responsible for following the terms of any other platform you drive for. You are the merchant of record for your rides; card payments are processed by Stripe into your own Stripe account, and Fairmile charges the platform fee shown in the app.

For riders

Prices are set by your driver and shown before you book. With card payment, your card is saved when you request a ride and charged when the driver confirms. Cancel at least 24 hours before pickup for a full refund; later cancellations are not refunded. If the driver cancels, you're refunded in full. Questions about a ride go to your driver first; you can also contact us.

Limits

The software is provided as is during the pilot. To the extent the law allows, Fairmile is not liable for the conduct of drivers or riders or for anything that happens during a ride.